Thank you for shopping with IndiMart. We strive to provide you with the best online shopping experience and want to ensure that you are completely satisfied with your purchase. In the event that you need to cancel an order or request a refund, please review our Cancellation & Refund Policy outlined below.

1. Cancellation Policy: 1.1 Order Cancellation by the Customer: If you wish to cancel your order, please contact our customer support team as soon as possible. We accept cancellation requests within 24 hours of placing the order. After 24 hours, the cancellation request may not be possible due to order processing and shipping preparations.

   1.2 Order Cancellation by IndiMart: IndiMart reserves the right to cancel an order under certain circumstances, including but not limited to: - Unavailability of the product or stock. - Inaccurate pricing or product information. - Fraudulent or suspicious transactions. - Non-compliance with our Terms of Service. In such cases, we will notify you of the cancellation and provide a full refund of the order amount.

2. Refund Policy: 2.1 Eligibility for Refunds: We offer refunds in the following scenarios: - Order cancellation requested within the stipulated time frame. - Receipt of damaged, defective, or incorrect products.

   2.2 Refund Process: To initiate a refund, please contact our customer support team with relevant details such as order number, product information, and reason for the refund request. Our team will guide you through the refund process and assist with any required documentation. Refunds will be processed using the same payment method used for the original purchase. Please note that refund processing times may vary depending on the payment gateway and financial institution involved.

   2.3 Non-Refundable Items and Services: The following items and services are non-refundable: - Digital products or downloadable content once accessed or downloaded. - Products with hygiene concerns (e.g., personal care items, intimate apparel). - Perishable goods such as food, flowers, or custom-made items. - Services that have already been provided or consumed.

   2.4 Return Shipping: In the case of eligible returns or exchanges, IndiMart will provide return shipping instructions and, if applicable, cover the return shipping costs. Please follow the provided instructions to ensure a smooth return process.

Please note that this Cancellation & Refund Policy is subject to change at our discretion. It is advisable to review this policy periodically for any updates or revisions.